Contact

Questions? Ideas? Bugs?

We answer directly, no tier-1 support filter. You write, the person who built the app answers. Below you'll find the right channel for each situation — so you don't waste time guessing.

  • Reply within 24-48 business hours
  • No tier-1 support filter
  • Real people, no chatbots

Pick the right channel

Four message types · four destinations

  • Technical support

    support@seo-master.ro
    • Reproducible bugs (attach app version + OS + steps)
    • License activation issues
    • API connection errors (Google Search Console, Bing Webmaster)
    • Questions not covered in the docs

    Typical response time: 24-48 business hours. We don't have live chat — we answer when we're actually available, not via automated script.

  • Public bugs + feature requests

    github.com/seo-master-pro/issues Available at public launch
    • Bugs other users might have
    • New feature suggestions
    • Architectural discussions
    • Roadmap feedback

    GitHub advantage: see the real status (who's working on what), upvote suggestions, communicate with other users.

  • Community

    discord.gg/seo-master-pro Available at public launch
    • Quick questions ("how do I do X")
    • SEO advice between users
    • Release announcements before the blog
    • Civilized off-topic discussions

  • Partnerships + press

    linkedin.com/in/mircea-seo-master Available at public launch
    • Partnership proposals (affiliate, integrations, co-marketing)
    • Press / podcast / interview requests
    • Professional connections

Honesty so you don't waste time

What we DON'T do at contact

We put it clearly on the table how we work, so you adjust your expectations. We're not a telemarketing agency.

  • No 24/7 live chat. We're a small team, not a call center.

  • No personalized demo on request. The app is free — download it and try it on your site in 10 minutes. More concrete than any screen-share demo.

  • No telemarketing. You won't get a call from us after signing up.

  • No "30-minute sales call". If you have questions, write them. We answer in writing, durably, so you can re-read them.

  • No price negotiation on standard plans. If you need a custom plan (over 100 PC seats, white-label, on-premises corporate), then yes — Mircea TD on LinkedIn.

Before you write, check

Frequently asked

Check the troubleshooting page — we cover 90% of cases (antivirus blocking the executable, SmartScreen, missing .NET runtime, permission issues). If it still doesn't work, write to support@seo-master.ro with an error screenshot + Windows version.
Log in to admin.seo-master.ro with the email used at purchase — see active licenses and you can regenerate the key. If you no longer have access to the email, write to support@seo-master.ro with proof of payment.
Yes. Download the Free plan (free, no card). You see the full interface and run real audits on your own sites before deciding on Pro.
No, that's not our model. We build a single product, not consulting services. For custom modules, we recommend partners (the partners page will be post-launch).

For B2B clients

What you find additionally

If you represent a company, here are the relevant options. For anything else, write to business@seo-master.ro.

  • Invoicing with VAT

    Automatic with valid VAT number in the checkout form.

  • SLA contracts

    Available on Studio multi-PC plan. Write to business@seo-master.ro.

  • DPA (Data Processing Agreement)

    Available on request for clients with GDPR obligations.

  • On-premises deployment

    Discussed in specific cases (companies with strict IT rules).

  • Team training

    60-minute live webinar, free for Studio plans with 5+ seats.

Official company details

Physical address

SEO Master PRO MAX SRL

[Street, number]

Brașov, Romania

VAT ID
pending at launch
Trade Register
pending at launch

Final details appear officially in Terms & Conditions + invoices after company registration. For legal correspondence in this interval, write to business@seo-master.ro.

Got a question? Let's talk directly.

We're real people, we answer real messages. Not a bot.

Send email See the docs